Export Data

Cora can deliver a daily copy of your email activity and usage data to an S3-compatible bucket, so your team can report on it in your own warehouse or BI tool. Reach out to your Cora contact or email support@cora.ai to enable it. Your Cora contact will share access with you.

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What’s included

Each run writes one file per dataset, and each dataset has its own folder in the bucket: Every file includes exported_at, the UTC timestamp of that snapshot. Supported formats: Parquet (default) and CSV. Additional datasets are available on request.

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Email sends

Each row covers one email Cora sent: the subject, when it went out, who it was addressed to, the account it belongs to, and the agent and task behind it. If you have a CRM connected, the row also carries that account’s CRM id, so you can line the export up with your own account records. Recipients come as a list, because a single email can go to more than one person.

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Email engagement

Each row is one open or one click. For clicks, the row also records which link was followed. Engagement is tracked per email rather than per recipient. When an email went to several people, an open tells you the email was opened, not which of them opened it. Some opens are automatic rather than a person reading the email, such as a mail client or a security scanner loading images. Cora flags these with a deliberately simple rule: an open or click recorded within 30 seconds of the email going out is marked automatic, since a person rarely reads an email that fast. Leave the flagged rows out of your engagement numbers to get closer to real readers. The flag is a convenience rather than a verdict, and it can miss an automatic open that arrives later. Each row also reports the mail client behind the engagement, so you can ignore the flag and group the data your own way.

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Email bounces

Each row is one failed delivery, with the address that failed and the reason given. Cora reads bounces from the delivery failure notices that come back to the connected mailbox. Treat the file as the bounces Cora can see rather than a complete record from your mail provider.

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Email replies

Each row is one reply, with who sent it and when. This is also where sentiment lives. Cora reads every reply for lifecycle signals, such as a renewal risk or an escalation, and attaches them to the reply along with the category and severity of each one.

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Actions

Each row is one billed unit of work, matching how Cora counts Actions: tasks in connected systems, lifecycle events Cora extracts, and AI custom-column generations. Rows record what was done and when, with the related account, agent, user, or task.

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How the datasets fit together

Sends are the center of the email data. Engagement, bounces, and replies each point back to the send they belong to, so you join them to sends to pick up the subject, the account, and the agent context. Counting opens or bounces against the number of sends is the usual starting point for delivery and engagement reporting.

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Cadence

The export runs once per day, around 06:00 UTC. Each run overwrites the previous files, so the bucket always holds the latest export. Reply and bounce data depends on a connected mailbox, so those two files may not appear until that is set up.