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The Accounts page is where you manage which customer accounts are in Cora and who owns them. You can import accounts from your CRM, configure ownership sync so the right team members are mapped to each account, filter your view by ownership, and delete accounts you no longer track.

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Importing Accounts from Your CRM

Once your CRM (Salesforce or HubSpot) is connected, you can import accounts into Cora. Filters let you control which accounts are brought in.
1

Open the Import Dialog

  1. Navigate to the Accounts page.
  2. Click New Account.
  3. Click Sync from Salesforce or Sync from HubSpot.
2

Add Filters

Add one or more filters to select which accounts to import. You can filter on any available field from your CRM, for example, by industry, region, lifecycle stage, record type, or account tier. Supported operators include equals, not equals, greater/less than, contains, and in/not in a list.
3

Preview

Click Preview to review results across three tabs:
  • New to import — CRM accounts that match your filters and are not yet in Cora
  • Already in Cora — accounts already imported that still match the filters
  • No longer matching — accounts already imported that no longer match the filters
Each tab shows up to 25 sample results. If there are accounts no longer matching, a warning banner will indicate how many will be deleted if they have no activity.
4

Import

Click Request Import to begin.The import runs in the background. New accounts/companies will be created as accounts in Cora, or linked to existing ones if a match is found.Importing saves your filters and keeps accounts in sync.If an account’s name changes in your CRM, Cora will update it automatically.If an account no longer matches your filters, it will be deleted from Cora.

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Account Ownership Sync

Ownership sync maps CRM fields to Cora team roles, so the right team members are associated with each account. This powers the ownership filters on the Accounts and Signals tabs.

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Setting Up Ownership Sync

1

Navigate and open ownership sync

  1. Navigate to the Accounts page.
  2. Click New Account, then Sync from Salesforce or Sync from HubSpot.
  3. Switch to the Account Ownership tab.
  4. Toggle Enable ownership sync on.
2

Configure field mappings

For each field mapping, configure:
  • Field — select a CRM field that references a user (for example, an owner or lookup field)
  • Role — choose the role to assign: Account Owner or Manager
  • Their mgr toggle (Salesforce only) — when enabled, Cora resolves the manager of the person in the mapped field via Salesforce’s user hierarchy, rather than the person themselves. Use this to automatically assign a Manager role to the reporting manager of the account owner or CSM.
3

Save

Click Save.
You can add multiple field mappings. For example, map one field with the Account Owner role to identify direct owners, and map another field with Their mgr enabled and the Manager role to assign their reporting manager. Ownership syncs automatically on each data refresh. Cora resolves users by matching the email address associated with the CRM user to a Cora user account. If a CRM owner does not yet have a Cora account, one is automatically created so they appear on the account team. These users appear on the team list but have no app access.

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Filtering by Ownership

Once ownership sync is configured, the Accounts and Signals tabs display a filter with three options:
  • All Accounts — shows every account (default)
  • My Accounts — shows only accounts where you have the Account Owner role
  • My Team’s Accounts — shows accounts where you have the Manager role (that is, accounts owned by your direct reports)
The “My Team’s Accounts” option only appears for users who have a Manager role on at least one account.

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Adding Accounts Manually

You can also add accounts individually without importing from a CRM:
1

Add a new account manually

  1. Navigate to the Accounts page.
  2. Click New Account.
  3. Enter the account details and click Save.

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Deleting Accounts

1

Select the accounts

  1. Navigate to the Accounts page.
  2. Use the checkboxes to select one or more accounts.
2

Confirm

Click Delete, then confirm in the dialog.
Deleting an account is permanent. The account and its data are not archived, and there is no undo.

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Who Can Delete an Account

You can delete an account if you created it, or if you are an admin. An operator who did not create an account cannot delete it. What happens when you confirm depends on your role:
  • Admins delete the account together with everything attached to it. The confirmation dialog lists what will be removed before you continue.
  • Everyone else can only delete an account that is empty. If the account still holds data, Cora refuses the delete and tells you what it found. Remove those items first, or ask an admin to delete the account for you.
When you delete several accounts at once, Cora handles each one independently. If some are refused, the rest are still deleted, and the notification lists each failure with its reason.