Set Up a Cora Email Alias in Gmail

To operate like a digital teammate, your Cora agent needs an email identity, just like any other teammate. This allows Cora to:

Send and receive messages with customers without being blocked by firewalls
Be configured for sender name, branding, and signature
Log in securely via SSO to sync with Gmail, CRM, and other tools
Operate autonomously (for example, follow-ups, escalations) or escalate to humans when needed

This cannot be a Google Group, alias-only address, or shared mailbox. It must be a full Google Workspace user account that can log in and authenticate independently.

Steps to Create a Dedicated Cora Email Account in Google Workspace

Request a new user account from your IT team

Here is a draft message you can send to IT:

Subject: Request for new user account - onboarding@cora.ai

Hi [IT team / Admin name],

We are working with an external vendor, Cora.ai, to launch an AI-powered onboarding assistant.

To enable the assistant to operate independently, we need a dedicated Google Workspace user account
(not a group or alias) with the following details:

- Email address: onboarding@cora.ai
- First name: Cora
- Last name: Assistant
- Secondary email: it-team@yourcompany.com
- Password Instructions: Please send password setup instructions to it-team@yourcompany.com so the Cora team can assist with configuration
- Purpose: Used by our onboarding assistant to send and receive external emails on behalf of our team. Cora will only access this account to send/receive onboarding-related emails and integrate with Gmail + CRM via secure, OAuth-based authentication.
- The account will not be used for login by individual users.
- Requirements:
  - Must be a full user account (not a Google Group or alias)
  - Must support third-party app authentication (OAuth)
  - Can be provisioned with the lowest-tier license that allows email login

Thanks!

Share the new address with your Cora implementation team

Once the account is created, reply to your onboarding thread or email your Cora implementation lead with the new address (be sure to include support@cora.ai). This will allow us to connect it to your workflows and begin setup.

Book a live walkthrough

Schedule time with your implementation team to walk through a 15-minute setup together to:

Connect the Gmail and CRM integrations
Configure sender display name
Add a branded signature and photo
Confirm OAuth permissions and test send capabilities

⌘I

Get Started

Building Agents

Using Cora

Integrations

FAQ & Troubleshooting

Set Up a Cora Email Alias in Gmail

Steps to Create a Dedicated Cora Email Account in Google Workspace

​Steps to Create a Dedicated Cora Email Account in Google Workspace

Steps to Create a Dedicated Cora Email Account in Google Workspace