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To act like a true digital teammate, Cora needs to understand your business, your product, and your customers. You provide this context through a shared knowledge base—a structured document that Cora ingests and links to relevant topics so it can respond accurately and identify gaps that need human review.
1

Open the Cora knowledge base template

Open the Cora Knowledge Base Google Sheet Template.Click File > Make a Copy to create your own editable version.
2

Fill out the two tabs

The template has two tabs. Complete both before sharing with Cora.
List 10–20 sample questions that buyers or admins frequently ask. These help Cora understand what your customers need and evaluate coverage gaps automatically.Examples:
  • “How do I add a new user?”
  • “Where can I find my invoices?”
  • “What are the integration steps for Salesforce?”
3

Share with Cora

Once you have filled out both tabs, share the completed document with the Cora team using either of these methods:
  • Post it in your dedicated Slack channel where Cora is present, or
  • Send it by email and CC cora@cora.ai

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What happens next

After you share your knowledge base, Cora will:
  1. Ingest your resources and link them to relevant intents.
  2. Automatically evaluate your sample questions and identify gaps in coverage.
  3. Flag missing answers or unclear docs for human review and creation.
This process ensures Cora is not just answering reactively, but learning proactively as your product and documentation evolve.

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Updating your knowledge base

You can manually update your sources at any time in the Cora app under Settings > Knowledge Sources. Keeping this up to date ensures Cora continuously improves as your product changes.