> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cora.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up a Cora knowledge base to teach agents your product

> Teach Cora about your product, customers, and common questions so agents can respond accurately and escalate to your team when needed.

To act like a true digital teammate, Cora needs to understand your business, your product, and your customers. You provide this context through a shared knowledge base—a structured document that Cora ingests and links to relevant topics so it can respond accurately and identify gaps that need human review.

<Steps>
  <Step title="Open the Cora knowledge base template">
    Open the [Cora Knowledge Base Google Sheet Template](https://docs.google.com/spreadsheets/d/1obfCXS50BffCT2kxYbIw5eAV4NOQ_vsVZPp-0BUL_w0/edit?usp=sharing).

    Click **File > Make a Copy** to create your own editable version.
  </Step>

  <Step title="Fill out the two tabs">
    The template has two tabs. Complete both before sharing with Cora.

    <Tabs>
      <Tab title="Common Questions">
        List 10–20 sample questions that buyers or admins frequently ask. These help Cora understand what your customers need and evaluate coverage gaps automatically.

        **Examples:**

        * "How do I add a new user?"
        * "Where can I find my invoices?"
        * "What are the integration steps for Salesforce?"
      </Tab>

      <Tab title="Knowledge Resources">
        Add links to your official help center, internal wiki, onboarding guides, and any other existing resources Cora should use as source material.

        **Include:**

        * Help Center (e.g. Zendesk, Intercom, or Notion)
        * Technical docs or API reference
        * Onboarding playbooks
        * Training videos
        * Internal enablement docs (if shareable)

        <Note>
          Flag any resources that are behind a login wall so the Cora team can account for access during ingestion.
        </Note>
      </Tab>
    </Tabs>
  </Step>

  <Step title="Share with Cora">
    Once you have filled out both tabs, share the completed document with the Cora team using either of these methods:

    * Post it in your dedicated Slack channel where Cora is present, or
    * Send it by email and CC [cora@cora.ai](mailto:cora@cora.ai)
  </Step>
</Steps>

## What happens next

After you share your knowledge base, Cora will:

1. Ingest your resources and link them to relevant intents.
2. Automatically evaluate your sample questions and identify gaps in coverage.
3. Flag missing answers or unclear docs for human review and creation.

This process ensures Cora is not just answering reactively, but learning proactively as your product and documentation evolve.

## Updating your knowledge base

You can manually update your sources at any time in the [Cora app](https://app.cora.ai/manager) under **Settings > Knowledge Sources**. Keeping this up to date ensures Cora continuously improves as your product changes.