> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cora.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Cora? AI-powered Customer Success platform

> Cora is an AI-powered Customer Success platform. Automate onboarding, health monitoring, and renewals so your CS team focuses on relationships.

Cora is an AI-powered Customer Success platform that handles the operational work across the entire post-sales lifecycle. Instead of chasing handoffs, building QBRs manually, and reacting to churn signals after the fact, your team reviews what matters and focuses on the strategic, relationship-driven work that drives growth.

## What Cora automates

Cora runs AI agents that take action across every stage of the customer journey — not just flagging issues, but actually resolving them.

<CardGroup cols={2}>
  <Card title="Handoff" icon="arrow-right-left">
    Coordinate seamless handoffs between teams without losing context.
  </Card>

  <Card title="Launch" icon="rocket">
    Automate customer implementations and onboarding workflows end-to-end.
  </Card>

  <Card title="Adoption" icon="trending-up">
    Proactively drive product usage and prevent adoption gaps before they become risks.
  </Card>

  <Card title="Value" icon="chart-bar">
    Generate business reviews and value stories that demonstrate ROI automatically.
  </Card>

  <Card title="Health" icon="heart-pulse">
    Monitor account health signals and execute interventions before risks escalate.
  </Card>

  <Card title="Renewal" icon="refresh-cw">
    Detect renewal risks early and orchestrate internal and external renewal workflows.
  </Card>

  <Card title="Expansion" icon="maximize-2">
    Surface expansion opportunities and orchestrate upsell conversations at the right moment.
  </Card>
</CardGroup>

## Key capabilities

**Unified customer signals**

Cora connects your CRM, data warehouse, communication tools, and product analytics into a single view. When something changes in an account, Cora sees it — and acts on it.

**AI agents that execute end-to-end**

Agents don't just surface insights; they do the work. Follow-ups, CRM updates, onboarding checklists, renewal outreach — agents handle the repetitive steps so your team doesn't have to.

**Proactive health monitoring**

Cora continuously monitors account health and identifies risks before they escalate. When an intervention is needed, agents act — or escalate with full context when a human touch is required.

**Human-in-the-loop controls**

You decide when agents act autonomously and when they draft for your approval. Every action is logged and auditable, so your team stays in control without being buried in busywork.

**MCP server for natural-language access**

Query your customer data in plain language using the Cora MCP server — no SQL, no dashboards, no waiting for a report.

**Enterprise-grade security**

Cora is SOC 2 Type II, GDPR, and CASA Tier 2 compliant. All data is encrypted in transit and at rest. Cora never uses your data to train or retrain any models.

## Where to go next

<CardGroup cols={2}>
  <Card title="How Cora works" icon="workflow" href="/how-cora-works">
    Learn the build-execute-learn loop and how agents are configured and controlled.
  </Card>

  <Card title="Set up an email alias" icon="mail" href="/setup/email-alias">
    Give Cora its own Gmail identity to send and receive messages with customers.
  </Card>

  <Card title="Build your knowledge base" icon="book" href="/setup/knowledge-base">
    Teach Cora about your product so agents have the context they need to act accurately.
  </Card>

  <Card title="Integrations overview" icon="plug" href="/integrations/overview">
    Connect your CRM, data warehouse, and communication tools to Cora.
  </Card>
</CardGroup>