> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cora.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up a Cora Email Alias in Gmail

> Create a dedicated Google Workspace user account for your Cora agent so it can send, receive, and authenticate independently via Gmail.

To operate like a digital teammate, your Cora agent needs an email identity, just like any other teammate. This allows Cora to:

* Send and receive messages with customers without being blocked by firewalls
* Be configured for sender name, branding, and signature
* Log in securely via SSO to sync with Gmail, CRM, and other tools
* Operate autonomously (for example, follow-ups, escalations) or escalate to humans when needed

<Warning>
  This cannot be a Google Group, alias-only address, or shared mailbox. It must be a full Google Workspace user account that can log in and authenticate independently.
</Warning>

## Steps to Create a Dedicated Cora Email Account in Google Workspace

<Steps>
  <Step title="Request a new user account from your IT team">
    Here is a draft message you can send to IT:

    ```text theme={null}
    Subject: Request for new user account - onboarding@cora.ai

    Hi [IT team / Admin name],

    We are working with an external vendor, Cora.ai, to launch an AI-powered onboarding assistant.

    To enable the assistant to operate independently, we need a dedicated Google Workspace user account
    (not a group or alias) with the following details:

    - Email address: onboarding@cora.ai
    - First name: Cora
    - Last name: Assistant
    - Secondary email: it-team@yourcompany.com
    - Password Instructions: Please send password setup instructions to it-team@yourcompany.com so the Cora team can assist with configuration
    - Purpose: Used by our onboarding assistant to send and receive external emails on behalf of our team. Cora will only access this account to send/receive onboarding-related emails and integrate with Gmail + CRM via secure, OAuth-based authentication.
    - The account will not be used for login by individual users.
    - Requirements:
      - Must be a full user account (not a Google Group or alias)
      - Must support third-party app authentication (OAuth)
      - Can be provisioned with the lowest-tier license that allows email login

    Thanks!
    ```
  </Step>

  <Step title="Share the new address with your Cora implementation team">
    Once the account is created, reply to your onboarding thread or email your Cora implementation lead with the new address (be sure to include [support@cora.ai](mailto:support@cora.ai)). This will allow us to connect it to your workflows and begin setup.
  </Step>

  <Step title="Book a live walkthrough">
    Schedule time with your implementation team to walk through a 15-minute setup together to:

    * Connect the Gmail and CRM integrations
    * Configure sender display name
    * Add a branded signature and photo
    * Confirm OAuth permissions and test send capabilities
  </Step>
</Steps>